Terms of Service
Last updated: 26 September 2026
These terms apply when you order a cake from Mercy Delicacies online, by phone, on WhatsApp or at our shop. By placing an order you agree to them.
1. Placing an order
- An order is only confirmed once we have received the advance payment shown at checkout and confirmed it with you.
- Please order at least one day before you need the cake. Some designs need more time. We will tell you if we can't make your date.
- Please check your order details (size, flavour, message, date, delivery address) carefully. We bake what is on the order.
2. Prices and payment
- Prices are in Kenya Shillings (KES) and are the final price you pay for the cake. Delivery, if you choose it, is charged by area: the fee for your area is shown when you order and added to your total. For areas not on the list we confirm the fee with you on WhatsApp. The advance is worked out on the cake price only (without delivery).
- Pay the advance to confirm the order and the balance on or before collection or delivery, by M-Pesa or cash.
- Please keep your M-Pesa confirmation message as proof of payment.
3. Changes to an order
If you need to change the date, design or details, contact us as early as possible. We will do our best, but we can't promise a change once baking or decorating has started.
4. Cancellations and refunds
If you need to cancel, contact us straight away. We look at each cancellation individually, depending on how much work and ingredients have already gone into your order, and we will explain what we can refund or whether we can move your order to another date.
5. Design and inspiration photos
- Our cakes are handmade, so the finished cake may differ slightly from a photo in colour, size or detail.
- Only send photos you are happy for us to use to make your cake.
6. Collection and delivery
- Please be available at the agreed time and place. If nobody is available, we will contact you to arrange another time; extra delivery charges may apply.
- Once you have collected the cake or it has been handed over, please keep it cool and upright. We can't be responsible for damage after handover.
7. Allergies
Our kitchen uses wheat, eggs, milk, nuts and other common allergens. If anyone eating the cake has an allergy, tell us before ordering. We can't guarantee a cake is completely free of any allergen.
8. Problems with your order
If something is wrong, contact us on the same day with photos and we will work with you to put it right.
9. Your details
We handle your personal details as explained in our Privacy Policy.